Privacy Policy

Read more about CPH Luggage Service´s Privacy Policy

 

CPH Luggage Service is part of Valizo ApS VAT Number: 37820059

The CLIENT means the owner of the luggage or anyone who is authorized to book transport on behalf of the owner.

CPH Luggage Service’s privacy Policy

Who we are:

Our web address is:  https://www.cphluggageservice.com/ (Our danish website: www.valizo.eu)

Our physical address is: Copenhagen Airport, Terminal 3, DK-2770 Kastrup, Denmark

Our Phone Number: +45 53 700 797

Our VAT number is: 37820059

Which personal data we gather and why we do so:

When you place an order we gather the data required for completion of the form. This is, for example your name, address, e-mail address, telephone number, ticket number, names of accompanying passengers, number of cases etc.

You may also be asked to send a photograph of your passport and visa.

For what do we use the information?

We use the information to process your order and ensure that we provide the service you have ordered. Analysis of the data we gather also helps us to improve the service we provide.

Cookies and data automatically collected from our website

Our website is able to use cookies, which are text files which are stored on your computer, mobile phone or equivalent and are designed to recognise it, remember settings, provide statistics and target advertisement.  Cookies cannot contain harmful code such as a virus. It is possible to delete or block cookies. For guidance see: http://ec.europa.eu/ipg/basics/legal/cookies/index_en.htm

Deleting or blocking cookies means there is also a risk that the website may perform sub-optimally and prevent you from accessing some content. It also means that advertisements you receive may be less relevant to you and more frequent.

Data is also obtained from Facebook pixels in order to target Facebook advertisements and from Google Analytics in order to improve your experience of our website.

Embedded data from other websites

Our website sets out links to other websites or to integrated websites. Valizo is not responsible for the content of other companies’ websites, nor for their practice relating to personal data-gathering.

When you use other websites, you should always read their personal data-protection policy and their other relevant policies.

CONTACT WITH OUR CALL CENTRE
  1. CPH Luggage Service reserves the right to record all customer calls. This is in order to improve the quality of CPH Luggage Service’s customer service.
Who we share your data with?

We share your data with airlines, cruise companies and travel agencies during the course of processing your order or analysing data in order to optimise our service.

For how long do we keep your data?

Data is stored for the period permitted by Danish legislation but deleted as soon as no longer needed. This depends on the nature of the data and the grounds for storing it.

Where we send your data?

We also use a number of third parties for storing and processing data. This is exclusively on our behalf and these parties are not to use the data for their own purposes.

Data relating to your use of the website etc, which advertisements you receive and any you click on, your geographic location, gender and age bracket etc: these details, as far as they are known, are passed on to these third parties indicated above in the section on cookies.

This data is not sent outside the EU.

How we protect your data?

We have technical and administrative measures in place ensuring that your data cannot accidentally or illegally be deleted, published, lost, corrupted, passed to an unauthorised party, misused or otherwise treated in breach of the law.

Which third parties share data with us

We may receive data from airlines, cruise companies and travel agencies solely in processing of the order or for data analysis in order to optimize the service

Your access, objections and complaints

You have the right to be told which personal data about you we process. Moreover you are entitled to object at any time to such processing.  If at any stage you have consented to data about you being processed, you can withdraw your consent. If the data being processed about you is incorrect it is your right to have it corrected or deleted. You also have the right to be given your data. Please contact: contact@valizo.com.

Any complaint you may have about our handling of your personal data, can also be made by contacting the Danish Data Protection Agency.

Don't Be Shy

If we didn’t answer all of your questions, feel free to drop us a line anytime.